Rockwell and Sons

Rockwell and Sons Hero

Location

288 Smith Street, Collingwood

Burger Order

Carolina Classic Burger – Double Patty, Kraft Cheese, Beef Chili, Onion and Coleslaw – $15.00

Burger Rating

Appearance:
5 out of 5 stars (5 / 5)
Bread:
5 out of 5 stars (5 / 5)
Meat:
5 out of 5 stars (5 / 5)
Flavour:
5 out of 5 stars (5 / 5)
Satisfaction:
5 out of 5 stars (5 / 5)
Average:
5 out of 5 stars (5 / 5)

Comments

I am not sure where to start with this number 8 burger from the Herald Sun 2014 list…

I am going to start from the beginning which looking back on my other posts I never do.

The experience was really bad, it turned to make my friends happy, but for me, I am still annoyed while writing this blog post which you may pick up in the tone it is written.

11am sunday morning
I went onto instagram, I looked up Rockwell and Sons to see what I wanted to order come dinner time. I commented on one of there pictures asking if they will be open, being close to Christmas and a lot of other burger restaurants already being closed this was a valid question to ask. With a quick response ‘Yep 12-4 and 6-10, our last service of the year’. I was really excited so I went to the website – placed a booking, told them I just commented and mentioned that I run this blog and I had heard good things.

6:30 arrival at Rockwell and Sons
We walk into the restaurant, mention we have a booking, give him my name and the waiter tells us we don’t.

Simple mistake, I show him the confirmation email that I received from their website and we were given a table.

4 Beers were ordered and we started looking at the menu.

6:45 we order
Looking at the other burgers coming out I noticed they were quite small burgers, not to worry, I always enhance the burgers by adding extra patty’s anyway.

What do I get told…you guessed it ‘we don’t alter the burgers’. I was extremely surprised at this comment, because I had clearly seen Jimmy alter his burger only 1-2 weeks earlier and he posted it all over social media.

I placed my order of a single burger thinking I would order my second burger once the first came so it wouldn’t get cold.

7:45
I ask the waiter if I can order a second burger seeing as the first has taken an hour, I may as well get the order in early. I also asked him how far away they were because we were getting hungry.

He came back and said ‘do you want all the burgers to come out at the same time’ to my response ‘so our original order hasn’t been placed yet’ to his response ‘yeah, it has, but the additional burger can come out at the same time’.

This terrible waiter blatantly lied to us and tried to make the excuse they were extremely busy (there was only 15-20 people in the place), he f%5cked up and couldn’t admit it!

I got the attention of another waiter, made a fuss about it and finally got some admission from her that he never put the order in the first time, she was really nice and told us we would be compensated 50% of our bill because of the mistake and some free sides would be sent as well.

Burgers arrived at our table with fries within the next 10 minutes.

After all the drama, I thought the burgers themselves were a bit of a disappointment.

Rockwell and Sons is known to be a top 10 burger, I was expecting the taste to be mind blowing. Don’t get me wrong, if this was one of my first burgers I had tried and I hadn’t rated so many other burgers previously – it may have been more impressive, the taste of sauce and the meat itself were good, not amazing, but good, not top 10 worthy.

For me, to have to eat 2 burgers and a side of fries and still be hungry, it cannot make it near my top 10.

Rockwell and Sons on Urbanspoon

Rockwell and Sons Carolina Classic Burger

Burger Order

Double Patty Smash Burger – Double Patty, Kraft Cheese, Special Sauce in a seeded bun – $12.00

Burger Rating

Appearance:
5 out of 5 stars (5 / 5)
Bread:
5 out of 5 stars (5 / 5)
Meat:
5 out of 5 stars (5 / 5)
Flavour:
5 out of 5 stars (5 / 5)
Satisfaction:
5 out of 5 stars (5 / 5)
Average:
5 out of 5 stars (5 / 5)

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